Shipping policy
Shipping Policy
Last Updated: August 8, 2026
At WAAH COLLECTION, we want your shopping experience to be simple, reliable, and convenient. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store.
By placing an order with WAAH COLLECTION, you agree to the terms outlined below.
1. Order Processing
Once you place your order, our team begins preparing it for dispatch.
Orders are generally processed within 1–3 business days after the order is successfully placed.
Processing time may take longer during:
-
Eid and other festive seasons
-
Sales and promotional campaigns
-
New collection launches
-
Public holidays
-
Unexpected increases in order volume
If there is a significant delay in processing your order, we will make reasonable efforts to contact you using the information provided at checkout.
2. Delivery Within Pakistan
WAAH COLLECTION currently offers shipping within Pakistan.
We aim to deliver orders to customers across major cities and other serviceable areas in Pakistan.
Delivery availability may depend on the location and courier service coverage.
Some remote areas may require additional delivery time.
3. Estimated Delivery Time
After your order has been dispatched, the estimated delivery time is generally:
Major Cities: 2–5 business days
Other Areas: 3–7 business days
Remote Areas: 5–10 business days
These are estimated delivery times and are not guaranteed.
Delivery may take longer during periods of high demand, public holidays, adverse weather, courier delays, or other circumstances outside our reasonable control.
4. Shipping Charges
Shipping charges will be displayed during checkout before you complete your purchase.
Shipping charges may vary depending on:
-
Delivery location
-
Order size
-
Promotional offers
-
Shipping method
-
Courier charges
From time to time, WAAH COLLECTION may offer free shipping promotions or other shipping discounts.
Any applicable shipping promotion will be subject to the terms displayed at the time of the offer.
5. Cash on Delivery
Cash on Delivery (COD) may be available for eligible orders and locations in Pakistan.
If COD is available for your order, the option will appear during checkout.
You are responsible for providing an accurate phone number and delivery address so that the courier can contact you when necessary.
We may contact you to confirm a COD order before dispatch.
Orders may be cancelled if the customer cannot be reached for confirmation where confirmation is required.
6. Order Confirmation
After successfully placing your order, you may receive an order confirmation through the contact information provided during checkout.
Please carefully check:
-
Your name
-
Phone number
-
Delivery address
-
Selected products
-
Quantity
-
Order total
If you notice incorrect information, contact WAAH COLLECTION as soon as possible.
We cannot guarantee that address or order changes can be made after an order has been processed or dispatched.
7. Tracking Your Order
Once your order has been dispatched, tracking information may be provided where available.
You can use the tracking information to monitor the progress of your shipment.
Please allow some time for tracking information to become active after the parcel has been handed over to the courier.
If your tracking information does not update immediately, this does not necessarily mean that your parcel is lost or delayed.
8. Delivery Attempts
The courier may attempt to deliver your order to the address provided at checkout.
Please ensure that someone is available to receive the parcel.
If the courier cannot complete the delivery because:
-
No one is available
-
The phone number is unreachable
-
The address is incomplete
-
The customer refuses the parcel
-
The customer does not respond to the courier
-
The delivery location is inaccessible
the courier may return the parcel to WAAH COLLECTION.
Additional shipping or handling charges may apply if a parcel needs to be shipped again because of incorrect information or unsuccessful delivery caused by the customer.
9. Incorrect Shipping Information
Customers are responsible for providing accurate delivery information.
Please carefully check your:
Full Name
Phone Number
House/Flat Number
Street/Area
City
Postal Code
WAAH COLLECTION is not responsible for delivery problems resulting from incorrect, incomplete, or outdated information provided by the customer.
If you realize that you entered incorrect information, contact us immediately.
We will try to assist you, but changes cannot always be made once an order has entered processing or has been dispatched.
10. Delayed Orders
Although we work with our delivery partners to provide timely delivery, delivery dates are estimates and may occasionally be affected by circumstances outside our control.
Possible causes of delay include:
-
Courier service issues
-
Weather conditions
-
Road closures
-
Public holidays
-
High order volumes
-
Security restrictions
-
Transportation problems
-
Incorrect delivery information
-
Remote-area delivery
-
Other unforeseen circumstances
If your order appears significantly delayed, please contact our customer support team with your order number.
11. Lost Shipments
If your parcel appears to be lost during transit, please contact WAAH COLLECTION.
We may contact the relevant courier service to investigate the shipment.
The investigation process may take additional time depending on the courier.
We will work with the courier to determine the status of the shipment and provide an appropriate resolution where applicable.
12. Damaged Packages
Please inspect your package when you receive it.
If the outer packaging appears seriously damaged, opened, or tampered with, please take photographs or video before opening the parcel where possible.
If the product inside is damaged, contact WAAH COLLECTION as soon as possible.
Please provide:
-
Order number
-
Photos of the package
-
Photos of the damaged product
-
Video evidence where requested
-
A description of the issue
Our team will review the case and determine the appropriate solution under our Refund & Return Policy.
13. Wrong Product Received
If you receive a product different from the one you ordered, contact us within 15 days of delivery.
Please provide your order number and clear photographs of the product received.
After verification, WAAH COLLECTION may arrange an appropriate replacement, return, or refund according to our Refund & Return Policy.
14. Refused Deliveries
If you refuse to accept an order at the time of delivery, this does not automatically qualify as a return or refund.
If you no longer want your order, please contact WAAH COLLECTION and follow our applicable cancellation or return procedure.
Additional shipping or handling charges may apply depending on the circumstances.
15. Multiple Items in One Order
If your order contains multiple products, we may ship the items together or separately depending on product availability, fulfillment requirements, and courier arrangements.
If items are shipped separately, you may receive separate tracking information.
Shipping charges, where applicable, will be communicated during checkout.
16. Shipping During Sales & Special Events
During major sales, Eid campaigns, new collection launches, or other promotional events, we may receive a significantly higher number of orders than usual.
As a result, processing and delivery may take longer than our standard estimated timeframe.
We appreciate your patience during these periods.
17. Public Holidays
Courier services may not operate normally during public holidays or other officially recognized holidays.
Orders placed around holidays may therefore experience additional processing or delivery time.
Public holidays are generally not counted as business days.
18. Delivery to Remote Areas
Some remote or less-served areas may require additional delivery time.
Courier availability may also vary depending on the location.
If a courier cannot deliver to a particular location, we may contact you to arrange an alternative delivery method or address where possible.
19. Shipping & Returns
Shipping and delivery are separate from our return and refund process.
For information about returning an eligible product, please review our Refund & Return Policy.
In general, approved returns must follow the instructions provided by WAAH COLLECTION.
Please do not send a product back without contacting us first.
20. Changes to Shipping Information
We may update this Shipping Policy from time to time to reflect changes to our shipping methods, courier services, delivery areas, or business practices.
The latest version will always be posted on this page.
We encourage customers to review this policy before placing an order.
21. Contact Us
If you have questions about shipping, delivery, tracking, or your order, please contact WAAH COLLECTION.
WAAH COLLECTION
Email: waahcollection9@gmail.com
Customer Support: Please contact us through the contact details available on our website.
When contacting us about an order, please include your order number so that we can assist you more quickly.
We are always happy to help make your WAAH COLLECTION shopping experience as smooth as possible.
Thank You for Shopping With WAAH COLLECTION
We appreciate your trust and support.
We carefully prepare every order and work with our delivery partners to get your jewelry to you safely and conveniently.
WAAH COLLECTION — Made for your moments.